PROFESSIONAL EXPERIENCE.
Combining rigorous software engineering expertise with hands-on field operations, survey team leadership, and multi-year project management.
Supervisor — Vietnam English Speaker Surveyors
Supervised specialized field teams of English-speaking survey professionals executing comprehensive customer research and venue satisfaction analytics for AEON Mall.
Core Responsibilities:
- Led on-site surveyor crews through pre-survey methodology briefings and quality standard alignments
- Managed daily quota allocations, interviewer shifts, and demographic distribution targets
- Conducted real-time field spot checks and protocol compliance audits to ensure zero data skew
- Served as primary liaison connecting foreign-language interviewers with mall venue operations
Survey Supervision Engagement Periods:
Supervised high-density shopper analytics campaign and validated digital data collections.
Directed summer retail research team ensuring 100% quota fulfillment across consumer zones.
Managed demographic and retail preference evaluations with zero survey dropouts.
Established inaugural field supervision protocol and interviewer standards for AEON Mall project.
Full Stack Developer & Systems Engineer
Engineered business-critical web systems, internal extraction portals, geospatial survey tools, offline-first mobile applications, and AI-assisted automation pipelines.
Core Responsibilities:
- Designed and delivered full-stack web applications connecting business processes with automated backend systems
- Built internal extraction tools abstracting BigQuery data warehouses for non-technical operations teams
- Architected cross-border scraping queues with automated Microsoft Teams webhook alerts between international teams
- Engineered offline-first mobile survey applications with local SQLite caching and automatic synchronization
- Operationalized machine learning classification APIs into multi-tier document categorization interfaces
ACTIVITIES & ACHIEVEMENTS.
A chronological roadmap encompassing 4 consecutive years as AEON Mall Survey Supervisor, alongside foundational software engineering launches and business system milestones.
Supervisor — Vietnam English Speaker Surveyors
Supervised a multilingual team of English-speaking survey specialists conducting strategic customer research and venue satisfaction analytics.
Key Responsibilities & Deliverables:
- Coordinated multilingual field surveyors ensuring strict compliance with survey protocols
- Managed daily interview quotas, quota distributions, and participant verification
- Performed rapid field spot-checks and daily data validation reconciliations
- Served as the central operational liaison between survey field teams and project management
Supervisor — Vietnam English Speaker Surveyors
Directed surveying crews during prime retail season, overseeing real-time data collection and operational problem-solving.
Launch: Maps Question & Internal Scraping Platforms
Engineered and launched 3 mission-critical business systems: Zoho Maps POI bridge, BigQuery data downloader, and cross-border Teams scraping dispatch hub.
Key Responsibilities & Deliverables:
- Constructed the Maps Question Website bridging Zoho surveys with POI coordinate pin-pointing
- Built the Location Tech Downloader providing secured filter-based BigQuery dataset extraction
- Engineered the Microsoft Teams Webhook Scrape Hub for automated international task dispatch
Supervisor — Vietnam English Speaker Surveyors
Supervised specialized surveyor teams executing intensive demographic and customer preference evaluations.
Launch: Location Tech Commercial Pricing Engine
Architected and deployed an automated enterprise pricing estimator and checkout flow for location datasets.
Supervisor — Vietnam English Speaker Surveyors
Led the inaugural international surveyor team for the flagship AEON Mall consumer research project.
Deployment: Offline Survey App & AI Classifier
Engineered an offline-first React Native Android survey application and an AI-assisted text classification web portal.